Privacy Policy

AM-Tech Consulting and Engineering (“AM-Tech,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information that we receive through our website, business communications, and WhatsApp services.

This Privacy Policy explains how we collect, use, store, share, and protect information when you interact with AM-Tech, including when you communicate with us through the WhatsApp Business Platform and WhatsApp Cloud API provided by Meta Platforms, Inc.

1. About AM-Tech

AM-Tech Consulting and Engineering is an engineering, consulting, and construction company based in Lebanon.

AM-Tech Consulting and Engineering
Jean Mawad Building, Main Road
Zgharta – North Lebanon
Lebanon

Telephone: +961 6 660 159
Mobile: +961 70 727 711
Email: [email protected]
Website: www.AM-Tech.info

2. Information We Collect

When you communicate with AM-Tech through WhatsApp, our website, email, telephone, contact forms, or other communication channels, we may receive information such as:

Your name;
Your mobile telephone number;
Your WhatsApp profile name;
Your email address;
Your company or organization name, where applicable;
Messages and inquiries you send to us;
Photos, drawings, documents, voice messages, videos, or other files that you voluntarily provide;
Information relating to projects, quotations, tenders, contracts, engineering services, construction works, maintenance, procurement, or other business inquiries;
Message timestamps, delivery information, and related communication metadata; and
Any other information that you voluntarily provide to us.

When you visit our website, certain technical information may also be collected automatically, including information such as your IP address, browser type, device information, referring pages, website activity, and cookies where applicable.

3. Use of WhatsApp Cloud API

AM-Tech uses the WhatsApp Business Platform, including the WhatsApp Cloud API, as a business communication channel.

We may use WhatsApp to communicate with:

Existing and prospective clients;
Suppliers;
Contractors and subcontractors;
Consultants;
Project partners;
Employees and applicants;
Service providers; and
Other persons or organizations interacting with AM-Tech.

WhatsApp and the WhatsApp Cloud API are services provided by Meta Platforms, Inc. and/or its affiliated companies.

When you communicate with AM-Tech through WhatsApp, certain information is transmitted and processed through WhatsApp and Meta infrastructure. Meta and WhatsApp may independently process certain information in accordance with their own terms and privacy policies.

AM-Tech processes information received through WhatsApp only for legitimate business, operational, administrative, and communication purposes.

4. How We Use Your Information

We may use your information to:

Respond to inquiries, requests, and messages;
Communicate regarding AM-Tech’s services;
Prepare, provide, and follow up on quotations and proposals;
Handle engineering, consulting, contracting, construction, procurement, and maintenance inquiries;
Coordinate projects and site activities;
Coordinate meetings, appointments, inspections, and site visits;
Communicate regarding orders, deliveries, contracts, and project execution;
Provide customer service and technical assistance;
Communicate with clients, suppliers, subcontractors, consultants, and project stakeholders;
Send transactional or administrative messages;
Send documents, drawings, quotations, invoices, reports, or project information;
Maintain appropriate records of business communications and transactions;
Improve our services and communication processes;
Protect our systems and communications from fraud, abuse, unauthorized access, or security threats;
Meet contractual, accounting, regulatory, and legal requirements; and
Send marketing or informational communications where permitted by applicable law and the applicable WhatsApp Business Platform rules.

We will not materially change the purpose for which personal information is processed without an appropriate legal basis or consent where required.

5. WhatsApp Messaging and Consent

Where required by applicable laws or WhatsApp policies, AM-Tech will obtain appropriate permission before initiating WhatsApp communications.

You may contact us voluntarily through WhatsApp or provide your telephone number to AM-Tech for communications related to an inquiry, quotation, project, service, transaction, or business relationship.

Depending on the nature of your interaction with us, WhatsApp messages may include:

Responses to inquiries;
Quotations and proposals;
Project information;
Appointment or site visit confirmations;
Service updates;
Technical information;
Order and delivery information;
Payment or administrative notifications; and
Other communications related to your relationship with AM-Tech.

6. Marketing Communications and Opt-Out

Where permitted, AM-Tech may use WhatsApp to provide information about relevant services, offers, projects, or company updates.

You can request that AM-Tech stop sending promotional WhatsApp messages at any time by:

Replying “STOP”;
Asking us through WhatsApp not to send marketing messages; or
Contacting us at [email protected].

Opting out of promotional messages will not necessarily prevent AM-Tech from sending messages that are necessary to respond to an inquiry, execute a project, administer an existing business relationship, complete a transaction, or comply with a contractual or legal obligation.

7. Sharing of Personal Information

AM-Tech does not sell or rent personal information.

We may share information where reasonably necessary with:

Meta Platforms and WhatsApp for operation of the WhatsApp Business Platform and WhatsApp Cloud API;
IT, hosting, communications, security, software, or infrastructure providers;
Professional advisers such as lawyers, accountants, auditors, and consultants;
Suppliers, contractors, subcontractors, consultants, engineering partners, or project partners where sharing is necessary to fulfill a request or execute a project;
Government authorities, regulators, courts, or law-enforcement authorities where disclosure is legally required; or
A successor organization in connection with a restructuring, merger, acquisition, or transfer of all or part of AM-Tech’s business.

Where third parties process information on AM-Tech’s behalf, they are expected to handle such information only for appropriate purposes and subject to applicable confidentiality and data protection obligations.

8. Information Obtained Through Meta and WhatsApp

Information received through Meta or the WhatsApp Business Platform is handled in accordance with this Privacy Policy and applicable WhatsApp and Meta platform requirements.

AM-Tech does not sell private WhatsApp communications or use private WhatsApp message content to create or sell advertising profiles.

Your use of WhatsApp itself is also subject to WhatsApp’s own Terms of Service and Privacy Policy.

9. Documents and Files Sent Through WhatsApp

Because AM-Tech operates in engineering, consulting, and construction, clients and partners may voluntarily send files through WhatsApp, including:

Technical drawings;
Site photographs;
Bills of quantities;
Specifications;
Quotations;
Invoices;
Equipment information;
Project documentation; and
Other business-related files.

Such information will be used only for the relevant business, technical, administrative, project, or contractual purpose for which it was provided, subject to applicable retention requirements.

Users should avoid sending highly sensitive personal information through WhatsApp unless it is reasonably necessary for the requested service.

10. Data Retention

AM-Tech retains personal information only for as long as reasonably necessary for the purpose for which it was collected.

Retention periods may depend on the need to:

Respond to your inquiry;
Provide requested services;
Maintain project documentation;
Maintain quotations and contractual records;
Maintain accounting and financial records;
Maintain appropriate business correspondence;
Resolve disputes;
Establish or defend legal claims; or
Meet applicable legal, regulatory, tax, accounting, or contractual obligations.

When personal information is no longer reasonably required, AM-Tech may delete, anonymize, or securely archive it.

Certain information may remain temporarily in system backups until those backups are overwritten according to our normal backup and data retention procedures.

11. Data Security

AM-Tech takes reasonable technical, administrative, and organizational measures designed to protect personal information against:

Unauthorized access;
Accidental loss;
Misuse;
Unauthorized disclosure;
Alteration; and
Destruction.

Access to information is limited, where practicable, to persons who require it for legitimate business purposes.

However, no internet-based communication or electronic storage method can be guaranteed to be completely secure.

12. International Data Processing

Some services used by AM-Tech, including Meta and WhatsApp infrastructure, may process information outside Lebanon.

Accordingly, information associated with WhatsApp communications may be transmitted to or processed in other countries as part of the operation of the WhatsApp Business Platform.

Such processing may therefore be subject to the privacy and data-protection laws applicable in those jurisdictions.

13. Your Privacy Rights

Depending on applicable law and your location, you may have rights concerning your personal information, including the ability to request:

Confirmation as to whether AM-Tech holds personal information about you;
Access to personal information held about you;
Correction of inaccurate or incomplete information;
Deletion of eligible personal information;
Restriction of certain processing;
Withdrawal of consent where processing is based on consent; or
Objection to certain uses of your personal information.

Requests may be submitted to:

[email protected]

We may request reasonable information to verify your identity before acting upon certain privacy requests.

14. Data Deletion Requests

You may request deletion of eligible personal information associated with your communications with AM-Tech.

How to Request Data Deletion

To submit a deletion request:

Send an email to [email protected].
Use the subject line “Data Deletion Request.”
Provide the telephone number or WhatsApp number associated with your information.
Clearly state that you are requesting deletion of your personal information and/or WhatsApp communication records held by AM-Tech.

You may also request deletion by sending AM-Tech a WhatsApp message clearly requesting deletion of your personal information.

After verifying the request where appropriate, AM-Tech will delete or anonymize eligible information within a reasonable period.

Certain information may be retained where necessary to:

Meet legal obligations;
Maintain required financial or contractual records;
Protect or exercise legal rights;
Resolve disputes; or
Prevent fraud or misuse.

Deletion of information from AM-Tech’s systems does not necessarily delete information independently maintained by Meta or WhatsApp.

Requests concerning information controlled directly by WhatsApp or Meta should be submitted to those organizations according to their respective privacy procedures.

15. Website Forms and Cookies

When you use www.AM-Tech.info, we may collect information that you voluntarily submit through contact forms or other website functionality.

Our website may also use cookies or similar technologies necessary for website operation, security, analytics, or functionality.

Where required by applicable law, users may be provided with appropriate choices concerning non-essential cookies.

16. Third-Party Websites and Services

The AM-Tech website or communications may contain links to websites or services operated by third parties.

Those third parties maintain their own privacy policies and practices.

AM-Tech is not responsible for the privacy practices of independent third-party platforms, including Meta or WhatsApp when those companies process information for their own purposes.

17. Children’s Privacy

AM-Tech’s services are primarily intended for businesses, professionals, clients, contractors, and persons seeking engineering and related services.

We do not knowingly use WhatsApp or our website to solicit personal information from children.

If we become aware that personal information relating to a child has been submitted without appropriate authorization, we may delete that information where appropriate.

18. Changes to this Privacy Policy

AM-Tech may update this Privacy Policy periodically to reflect changes in:

Our business operations;
Our services;
Our website;
Our technology;
WhatsApp or Meta platform requirements;
Applicable laws and regulations; or
Our privacy and security practices.

Any revised version will be published on this page and will indicate the updated “Last Updated” date.

19. Contact Us

If you have questions about this Privacy Policy, how AM-Tech handles your information, or would like to submit a privacy or deletion request, please contact: